HELP CENTER
Find your answer.
Practical help for your calls, payments and mobile top-ups.
Getting started
Confirm your mobile number, explore rates and make your first call.
Read guideONRING HELPCalling credit
Understand how your calling balance pays for international calls.
Read guideONRING HELPCountry bundles
Find included minutes, validity and renewal information for a calling bundle.
Read guideONRING HELPSending a mobile top-up
Choose the recipient, review the recharge and follow its delivery status.
Read guideONRING HELPYour Caller ID
Find and manage the calling identity options in your OnRing account.
Read guideONRING HELPPayments & receipts
Find your purchase record and get help with payment questions.
Read guideONRING HELPYour account
Sign in again, manage your account and find privacy information.
Read guideONRING HELPCall quality & connection
Check your internet connection, audio permissions and destination number.
Read guideA few quick
answers.
Does the other person need OnRing?
No. Call their supported mobile or landline number. They answer on their regular phone, without installing OnRing.
How do I pay for calls?
Add calling credit or choose an available country bundle in the app. See the price before purchase.
Can I try OnRing first?
Eligible new verified accounts can try selected calling routes without a payment card. Open the app to see your trial allowance and expiry.
What is mobile top-up?
A recharge sent to a recipient’s mobile operator account. It is separate from the calling credit you use in OnRing.
Something else?
Contact OnRing support with a short description of what you need.
Contact us